Client FAQs

Getting Started

What do Scouts work on?
Scouts work on a variety of jobs types, ranging from blog writing to advertising, PR to design and development. Anything that can be done remotely! Click here to get an idea of the types of services Scouts offer.

How does Leanscout ensure security and confidentiality?
Leanscout adheres to the most recognized international security standards, and we are very concerned with safeguarding all customer information. All data sent via is encrypted using 256-bit secure socket layer technology (SSL), and account passwords are hashed and salted using Bcrypt. We protect customer files with centralized security controls and administration of access rights by using Box for file storage and transfer. Box is an ISO 27001, SAS70 Type II, and Safe Harbor certified provider of online file storage and transfer services. All Leanscout personnel are background checked, and all our freelancers sign NDAs and go through confidentiality training. Please see our Privacy Policy for further information.

Can I get an invoice rather than paying with credit card or PayPal?
We currently only provide the option of invoicing via email to our enterprise customers. All other customers need to add their credit card or PayPal details to their account before receiving any project files.

How do I connect with Scouts?
Need help getting started? Email us at and we’re happy to share more tips on how to best connect with Scouts.

Working with Scouts

Who manages my relationship with my Scout?
Please visit our Help Center for more details on finding, engaging and managing freelance talent on leanscout.

I’ve used an agency before, how is leansocut different?
Agencies can be expensive to use. When you connect with freelance Scouts you’ll know who you’re working with, which builds trust and accountability as you work together to achieve your goals!